NudgePilot Refund Policy

Last updated: September 29, 2026

This policy explains when payments for NudgePilot's paid plans are refunded. It forms part of NudgePilot's Terms of Service. NudgePilot is operated by Strenvo Trading, Amsterdam, the Netherlands (KvK 96110910).

Free plan and free trials

The Free plan costs nothing and needs no payment details. The Pro and Scale plans come with a 14-day free trial the first time a store chooses one. Nothing is charged if you cancel before the trial ends.

WooCommerce stores (billed by Paddle)

Paid plans for NudgePilot for WooCommerce are sold by our reseller and merchant of record, Paddle.com Market Ltd ("Paddle"), which takes the payment and issues refunds.

• 30-day money-back guarantee on your first payment. If NudgePilot isn't right for your store, ask for a refund within 30 days of the first payment for a paid plan (the first charge after a trial, or the first charge if you chose a plan without a trial), and you get the full amount back.
• Later payments aren't refunded for part of a billing period. You can cancel at any time under WooCommerce › NudgePilot › Settings › Plan; your plan then runs until the end of the period you've paid for, and nothing more is charged.
• Switching plans during a paid period is adjusted automatically: Paddle charges the difference for an upgrade, and credits it towards later payments for a downgrade.
• Deleting the plugin ends a paid plan straight away; ask us within 30 days if you'd like the unused part of the current period refunded.
• Duplicate or mistaken charges are always refunded in full.

To ask for a refund, email us (below) with your store's address, or reply to the receipt Paddle sent you. Approved refunds go back to the original payment method, usually within 14 days. Taxes are refunded along with the amount they were charged on.

Shopify stores (billed by Shopify)

Paid plans for the Shopify app are billed by Shopify on your Shopify invoice. You can cancel at any time by choosing the Free plan or uninstalling the app. Charges aren't refunded for part of a billing period, except where the law requires it or as described in the Terms of Service; where we agree to a refund, we issue it through Shopify.

If we end the service

If we stop offering NudgePilot, or end the Terms for your store without cause, we refund any prepaid fees for the unused period.

Your rights

This policy does not limit any right to a refund that the law gives you.

Contact

Strenvo Trading, Burgemeester Hogguerstraat 309, Amsterdam, the Netherlands (KvK 96110910). Email: hamet.gh@gmail.com.